Troubleshooting Guides

Skid Sync Universal Box Troubleshooting Guide

If your attachment isn’t responding or something doesn’t seem right, start here before contacting support.

Step 1: Check Power

Symptom: Box doesn’t light up or respond to the remote.
Possible Causes & Fixes:

  • Battery low or dead: Charge the box using the supplied charger until the LED indicator shows full charge (Green). Check again for proper operation.

Step 2: Check Remote Communication

Symptom: Box powers on but attachment doesn’t respond.
Possible Causes & Fixes:

  • Out of range: Stay within ~100 ft line of sight.

  • Obstructed signal: Avoid heavy metal shielding between remote and box.

  • Dead Batteries: Remove and replace the batteries in the remote, and check again for proper operation.

Step 3: Check Output Circuit

Symptom: Box powers on, remote LED blinks, but attachment still won’t activate.
Possible Causes & Fixes:

  • Blown fuse: Output circuits are protected by an internal fuse. Remove top cover, and replace the fuse in the box.

  • Faulty solenoid or shorted coil: Disconnect the attachment’s solenoid and test output from the Skid Sync box alone. If the box works when unplugged, your attachment solenoid likely failed.

  • Corroded or loose connector: Clean and reseat the quick-connect plug.

Step 4: Function Test

To verify box outputs are working:

  1. Turn box ON.

  2. Use remote to activate each button.

  3. Listen for relay clicks inside the box.

    • If relays click: Box is sending output → check wiring on attachment.

    • If no click: Check internal power level and power level on the remote.

Safety Notes

  • Always disconnect the attachment before replacing fuses.

  • Only use fuses of the same amperage.

Still Need Help?

Contact skidsync@gmail.com with your box serial number and a short description of the issue.
Include pictures of your setup if possible.